Getting started
What is Juno?
One app to buy from local stores, book verified professionals, get event tickets, find jobs, rent things and find a home. Businesses use a separate app, Juno Business, with the same account.
Where is Juno available?
Juno opens city by city. Delivery and pickup zones depend on each business; the app shows what is available where you are.
Do I need two accounts for buying and selling?
No. One Juno account works in both apps. Sign in to Juno Business with the same phone, Google or Apple login.
Account access
I changed my phone number
If you can still sign in (Google/Apple or the old number), go to Account → Sign-in and security → Phone and add the new one. If not, contact support with your Cédula number; we verify you and update it.
I lost access to my authenticator (two-step)
Use one of the 8 backup codes you saved when turning two-step on. Without them, support can reset two-step after re-verifying your identity with a new selfie. Payouts stay locked until two-step is back on.
Which panel do I sign in to?
Each kind of business has its own web panel. The sign-in page explains each one and takes you there.
Verification
Why do I have to verify my Cédula?
Everyone who sells, books or lists on Juno is a real, identifiable person. Buyers verify optionally to unlock payments. We compare the front of your Cédula with a selfie; the document never appears to other users.
My verification went to manual review
A person reviews it within one business day. You'll get a notification. Common reasons: glare on the card, a blurry selfie, or a recent Cédula renewal.
Can I use a passport?
Not to sell, book or list — Cédula only. Passport support for buyers is planned.
Business onboarding
What does the RNC check do?
We query the DGII registry and show the legal name, trade name and status. An 11-digit RNC is a person; a 9-digit RNC is a company. Companies also upload one document proving you can act for them.
My authority document was rejected
The reviewer's note tells you what was missing — usually the page naming you as a representative. Submit a corrected document from the app; your identity and RNC stay verified.
How do I add a branch or teammate?
Juno Business → Business → Branches or Team. Branches are placed on the map; the zone is detected automatically. Teammates are invited by email and pick their role.
Payments
Are prices tax-inclusive?
Always. What you see is what you pay. Fiscal invoices (NCF / e-NCF) break out ITBIS at 18%.
When do businesses get paid?
Funds move to the business wallet when the order is completed, and to the bank account T+1 after a payout request. Two-step sign-in is required to request payouts.
I need a refund
Open the order in the app → Help with this order. Refunds go back to the original payment method in 3–7 business days.
Reach support
How do I reach a person?
Fastest: inside the app, Account → Help — it attaches your order or business automatically. Otherwise the contact form or soporte@juno.com.do, Mon–Sat 8:00–18:00.
Delete my account
Account → Sign-in and security → Delete account, or follow the process here. Business owners must transfer or close their businesses first.